Call centresSetting

Customer Contact Centre Roles

How you help delight our customers

We offer a wide range of career opportunities across our customer contact centres. A role here means ensuring our customers are listened to, engaged and their financial service needs are met.

You’ll be responsible for interacting with our customers on the telephone from our call centres or online, to find solutions to their financial queries, advising them on ways to make the most of their money, and providing them with the right products and services. From the smallest cash transaction, to the largest financial matter, we're never happy unless our customers are thoroughly delighted. It’s all part of our goal to become the Number 1 bank for customer service, trust and advocacy by 2020.

Listen to our employees talking about working at RBS

We’ll look after you, too

To succeed, ideally you’ll need some customer service experience - possibly gained from a call centre or retail background - but we’ll support you right from the start. When you join us, you’ll enjoy a structured training programme - and during your first 12 months, we will develop you through on-going coaching so you're sure of a really great first year. This is part of our Let’s Grow programme, designed to recognise and reward your development. Upon reaching key milestones, we’ll increase your basic pay, and we’ll increase it again as you grow and develop further in your role.

We’re always here for our customers, so we can offer you full- and part-time career opportunities. You’ll need to work a minimum of 20 hours per week (maximum 35 hours), with a minimum shift length of four hours.

Here is just one example of how our shift patterns helped Michal who works in our one of our centres:

“My daughter was born in Spring 2012. I was looking for a new job to fit around childcare, and RBS provided the opportunity to work shift patterns, which gave me quality time with my family. I work permanent Saturdays, which means my day-off is always on a Thursday. On those days, I always have time for the kids, as my wife is working”

Which customer contact centre team would best suit you?

Our customers can contact us how they choose to, whenever they need us, 24/7. Take a look our roles to see where your skills and experience would best fit.

Telephony - We provide helpful banking to our customers over the telephone. Our principal role is to look after their everyday banking requirements to ensure our customers’ needs are met. If you have an excellent telephone manner love speaking to people this could be the role for you. We’re based in Birmingham, Chatham, Greenock, Leicester, Manchester, Southampton and Southend.

Digital Customer Support - We ensure our customers receive expert support through webchat, social media channels and community support forums. If you have strong English writing skills and the ability to multi-task, apply now. Our centres are in Edinburgh, Leeds and Southampton.

Private24 Centres - Our Private24 centres offer support to Private Banking customers via the telephone and our dedicated private webchat service. Apply now if you have excellent customer service skills. We’re located in Edinburgh, London and Manchester.

We have centres in Edinburgh, Greenock, Manchester, Southend, Southampton, Birmingham, Leicester and Chatham. If there are no suitable roles listed below then please register your details in our Talent Network so we can contact you when new opportunities relevant to your skills and experience arise.

We also have face-to-face customer service career opportunities in our branches nationwide. Find out more and apply here.

Customer Contact Centre Roles

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